In this guide, we will walk you through how to troubleshoot and properly install the back on your Herman Miller Embody chair. If you have been following our unboxing video or recently received your chair and the back is not going in, do not worry. We are here to help.
Common Issue: Long Bolts Not Catching
If the long bolts for the backrest are not catching when you try to screw them in, it is likely due to a misaligned or slightly loose nut inside the frame. This is a common situation and can be easily fixed without needing to return the chair.
Tools Needed
No special tools are required. You just need the bolts that came with the chair.
Steps to Fix the Back Installation
Step 1: Lay the Chair Flat
- Place your chair flat on the ground. This gives you better access to the back attachment points.
Step 2: Check the Nut Position
- Look closely at the nut inside the frame where the bolt is supposed to go. If it looks out of place:
- Realign the nut so it lines up with the hole
- Make sure it is stable and ready to receive the bolt
Step 3: Insert and Tighten the Bolt
- Now insert the bolt and give it a firm push.
- Begin tightening it. If the nut is aligned correctly, it should catch and tighten securely.
Step 4: Look for Missing Nuts
If the nut appears to be missing:
- Check the packaging thoroughly, including under the seat and in any small compartments
- The nut may have shifted during shipping and be tucked away
If you cannot find the nut, contact our support team. We will send out replacements immediately.
Step 5: Attach the Back Fit Adjustment Knob
Once the back is attached securely:
- Push the lumbar support knob into its slot on the back
- Twist the knob to adjust the support to your preferred comfort level
Frequently Asked Questions
Why are the long bolts for the backrest on the Herman Miller Embody not catching during installation, and how do I access the attachment points?
If the long bolts are not catching when you try to screw them in, it is likely due to a misaligned or slightly loose nut inside the frame. To easily fix this, place your chair flat on the ground. This position gives you much better access to the back attachment points so you can properly inspect the issue.
What is the correct procedure for aligning the nut and properly inserting the bolt?
Look closely at the nut inside the frame where the bolt is supposed to go. If it looks out of place, realign the nut so it lines up with the hole and make sure it is stable and ready to receive the bolt. Next, insert the bolt with a firm push and begin tightening it. If the nut is aligned correctly, it should catch and tighten securely.
What should be done if the nut appears to be missing, and how do you attach the back fit adjustment knob once secured?
If the nut appears to be missing, check the packaging thoroughly, including under the seat and in any small compartments, as it may have shifted or been tucked away during shipping. Once the back is attached securely, push the lumbar support knob into its slot on the back and twist the knob to adjust the support to your preferred comfort level.
Final Check
- Ensure both bolts are tight and the backrest is stable
- Test the lumbar support knob to make sure it works properly
- Stand the chair upright and test it for comfort
And that is it. Your Herman Miller Embody chair back should now be properly installed and ready for use. For more tips, check out our full Embody video library or continue with the unboxing tutorial.
Thank you for choosing OfficeLogixShop. We hope you enjoy your chair.