When reaching out to our customer service team, please allow 24 to 48 hours for a response, as we handle requests in the order they are received. Thank you for your patience.
At OfficeLogixShop, we value our customers and are committed to ensuring a smooth and worry-free shopping experience. If you're not completely satisfied with your purchase, we’ve designed a return policy that’s straightforward and customer-friendly.
Our Return Policy
We offer a 15-day return window from the date you receive your product. To initiate a return, please submit a return request within 15 days of delivery and ship the item back to us within an additional 15 days.
How to Request a Return:
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Submit Your Request:
- Send an email to info@officelogixshop.com, or
- Complete our return request form at www.officelogixshop.com/contact.
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Provide Return Tracking:
- Once you ship the item, please provide the return tracking number to ensure your return is processed promptly.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The request for a return must be submitted within 15 days of receiving the product.
- The item must be shipped back within 15 days after the return request is approved.
- The product must be in its original packaging and condition.
Return Address:
Office Logix Shop / Return (Order Number)
683 Carle Ave
Lewis Center, OH 43035
Once you have shipped the item, please email us the tracking number. As soon as we receive the return, our team will complete a quick inspection and then issue a full refund.
Shipping Charges
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- If a customer refuses delivery of an item without prior authorization, the order will be treated as a return. The customer will be responsible for all return shipping fees.
Damaged Items
If your product arrives damaged, please contact us immediately for assistance. We will work with you to provide a replacement or resolve the issue as quickly as possible.
Cancellation Policy
- For domestic orders: A cancellation fee of 3.5% of the total purchase amount will apply.
- For international orders: A cancellation fee of 5% of the total purchase amount will apply.
- These fees cover administrative and processing costs associated with cancellations.
Exclusions
- This return policy is not applicable for purchases made at our local showroom. For showroom purchases, please refer to our Showroom Return Policy.
Why Shop with Confidence at OfficeLogixShop?
We strive to make returns hassle-free to give you peace of mind with your purchase. By providing clear steps and ensuring responsive customer service, we aim to create a worry-free experience.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us:
- By email: info@officelogixshop.com
- On our website: Contact us
Thank you for choosing OfficeLogixShop. Your satisfaction is our priority!
If you're returning a Herman Miller Aeron chair, please refer to the following tutorial: Herman Miller Aeron Repackaging Tutorial